Checkr Customer Service: Delays, Errors, and Frustration
Checkr’s customer service is notorious for its inability to resolve background check disputes efficiently. It’s often time-consuming just to find the right contact number for Checkr support, and in many cases, consumers are left to explain their issues via email. Even if you manage to reach Checkr support, they may fail to grasp the problem, leaving errors on your background report unresolved. This can cause significant frustration and delay in addressing your issues.
This article will help guide you on how to effectively address errors in your Checkr report without wasting time with their inadequate customer service.
How to Obtain Your Checkr Consumer Report
Before identifying errors, you need to obtain your Checkr report. The process can be tricky, especially if you're unfamiliar with Checkr background checks. Most candidates receive an email with their report attached, but if you didn’t receive this email, you can access the report directly from the Checkr Candidate Portal. To do this, use the email linked to your job application or your deactivated account. Once logged in, you can view your report.
If you’re struggling to access your Checkr report or if errors on the report have caused you to lose a job, and Checkr's support isn’t helping, you can file a complaint with us. We’ll evaluate your situation for potential violations of consumer law. We can also assist in requesting a consumer disclosure of all information associated with you by Checkr.
Checkr Disputes and the Lack of Compensation
Occasionally, Checkr will correct errors on a background report after a consumer dispute or update from the original data provider. This might lead to reactivating a job application or even being approved for a role that was initially denied.
However, Checkr does not offer compensation for financial losses or emotional distress caused by their errors. This is why we recommend that consumers contact us for help in pursuing a Checkr lawsuit to seek compensation for the mistakes in their background checks.
Even if Checkr eventually corrects the mistake on your report, you may still have a case under 15 U.S. Code § 1681e(b) for their failure to report the information accurately from the beginning. The FCRA mandates that any publicly available information be reported correctly such as:
Criminal case details, including charges, case status, and relevant dates.
Correct matching of records, ensuring that criminal records are linked to the correct individual
after thorough verification of their identity.Current driver’s license status and traffic records based on the latest information
from the Department of Motor Vehicles (DMV).
If Checkr inaccurately reports any of these details, you may have grounds to pursue monetary compensation, even if the error is eventually fixed. The compensation you can receive depends on the time it took Checkr to correct the mistake and the financial losses you incurred as a result.
Taking Legal Action for Better Outcomes
Remember, mistakes made by Checkr can spread to other reporting agencies, as they often exchange data. When you dispute an error with Checkr, they may correct it within their system, but they won’t notify the agencies from which they obtained the information. This means that incorrect data could continue to be shared with other parties.
By filing a Checkr lawsuit on your behalf, we ensure that not only is your report corrected, but that all parties who had access to the incorrect information are notified. Additionally, you will receive compensation for any damages, and Checkr will be responsible for covering all of our legal fees.
Checkr’s mistakes should not cost you anything — we’ll fight to make sure that the burden is on them, not you.
What If My Background Check Failed?
Request a Copy of Your Background Check.
You are entitled to a free copy of your background report. You can request it from Checkr or find it in your email if the employer sent a pre-adverse action notice.
Review the Report for Errors.
Carefully review each section of your report and identify any errors or discrepancies, such as unrecognized criminal records, misreported information, or other issues.
Dispute the Error.
You can file a dispute directly through Checkr, but results vary. Disputes are not always effective, especially if the source of the error is a third-party data vendor.
Contact an FCRA Attorney.
If you were denied a job due to a background check mistake, a Fair Credit Reporting Act attorney can help you correct the report and pursue legal compensation for lost income and emotional distress. You may be eligible for statutory damages, and you don’t pay legal fees out of pocket.
