Frequently Asked Questions About Checkr Inc.

  • Can I sue Checkr for a false background check?

    Yes. If Checkr reported false, outdated, or mixed-up information that caused you harm, like job or housing denial, you can file an FCRA lawsuit and may be entitled to compensation.

  • What qualifies as a reason to file a Checkr lawsuit?

    You may sue Checkr for reporting criminal records that aren’t yours, failing to update dismissed or expunged charges, or providing inaccurate driver’s license status or SSN trace errors.

  • How do I start a Checkr dispute?

    You can dispute your background check through the Checkr Candidate Portal, but results are often automated and unreliable. Legal action is more effective for resolving serious errors.

  • What does “Checkr background check says consider” mean?

    “Consider” means Checkr flagged potentially disqualifying information. DoorDash or Spark will review the report and decide whether to proceed, but no final decision has been made yet.

  • What are common Checkr background check disqualifications?

    Disqualifications may include recent felonies, DUIs, sex offender status, multiple traffic violations, or a mismatched identity showing someone else’s criminal record on your file.

  • How long does a Checkr background check take?

    Typically, 3–7 business days. Delays may happen due to identity mismatches, court verification lag, or issues with uploaded documentation.

  • Why did my DoorDash background check fail?

    If you see “DoorDash background check failed,” it may be due to errors in your Checkr report. Checkr may list charges that aren’t yours or outdated data.

  • Can I sue Checkr if my DoorDash account was deactivated?

    Yes. If you were deactivated due to a background check error, you may have grounds for an FCRA lawsuit. Lost income and emotional distress are valid damages.

  • How do I fix a wrong criminal record on my Checkr report?

    You can file a dispute through Checkr, but if the issue is serious or recurring, consult an FCRA attorney. Legal action ensures the error is corrected at the data vendor level.

  • What does a “failed SSN trace” mean on a background check?

    This means Checkr couldn’t match your SSN to your identity, often due to typos, outdated records, or system mismatches. This can cause your report to fail or be incomplete.

  • What should I do if my Spark driver account is deactivated due to background check?

    First, request and review your Checkr report. If there are any inaccuracies, contact an FCRA attorney immediately. You may be able to restore your account and seek compensation.

  • Does Checkr check all counties and states for background reports?

    Checkr pulls from national databases and many county courts, but they do not verify every piece of data directly with the courts—this leads to mistakes and outdated info.

  • Why does Checkr still show charges that were dismissed or expunged?

    This is a common issue. If dismissed charges are older than 7 years, they should not appear on your report. Their presence may be grounds for a Checkr lawsuit.

  • How do I know if Checkr has mixed my file with someone else’s?

    If your report shows crimes, driving violations, or identifiers that don’t belong to you, your file may be “mixed.” This is a serious error and often leads to legal claims.

  • Can I be reactivated on DoorDash or Spark after fixing a Checkr error?

    Yes. Once your background report is corrected, the agency must send the updated report to the platform. Many drivers are reinstated after legal intervention.

  • Will Checkr pay me for lost wages or emotional distress?

    Not unless you take legal action. You may be entitled to actual damages, statutory damages (up to $1,000 per violation), and attorney fees under the FCRA.

  • Why does my Checkr dispute keep getting denied?

    Many disputes are handled by automated systems with limited review. If you’ve submitted evidence and still get denied, it’s time to escalate with a consumer attorney.

  • Is Checkr responsible if my job or housing was denied?

    Yes, if the denial was based on incorrect information provided by Checkr. They are legally obligated to report only accurate, up-to-date, and verifiable information.

  • Can Checkr errors affect multiple gig apps?

    Absolutely. Checkr is used by DoorDash, Uber, Lyft, Spark, Instacart, and more. An error in one report can follow you across platforms unless it’s corrected legally.

  • What is the statute of limitations for suing Checkr?

    Under the FCRA, you have 2 years from the date you discover the error, or 5 years from the date of the violation, whichever comes first.