DoorDash Background Check: What It Means, What Can Go Wrong, and How to Fix It

Before you can start delivering with DoorDash, you'll need to pass a background check. It's a crucial part of the onboarding process that helps ensure the safety and trust of customers. However, many prospective and current Dashers run into unexpected problems, such as delays, unclear status updates, or outright deactivation due to inaccurate reports.

If you're seeing confusing terms like “DoorDash background check consider” or have received a “DoorDash background check failed” message, this article will help you understand what it means - and what to do next.

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Common Checkr Violations on DoorDash Background Checks

Many Dashers face errors in their background checks that can affect their ability to work. Common issues include:

  • Criminal Record Errors: Incorrectly reporting expunged or dismissed charges.

  • Identity Mix-Ups: Mistakenly linking your record to someone else’s.

  • Unresolved Issues: Failing to update settled debts or charges.

  • Driving Record Inaccuracies: Reporting false traffic violations or accidents.

  • Outdated Information: Including irrelevant old records or personal data.

If you're experiencing these issues, consult an FCRA attorney to determine if legal action or a dispute is needed to protect your rights.

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Deactivated Due To a Background Check Error?

DoorDash Background Check Disqualifiers

DoorDash doesn’t publish a strict list of disqualifying offenses, but based on experience and consumer reports, here are common DoorDash background check disqualifications:

Felony Convictions

Some felony convictions, especially recent ones involving violence, theft, or fraud, can disqualify you. Older convictions may not be an issue depending on how much time has passed.

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Driving Offenses

A history of reckless driving, DUIs, driving without a license, or a suspended license can lead to rejection, especially if the offenses occurred within the last 3–7 years.

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Fraud or Theft

Because Dashers handle customer payments and access personal property, theft-related convictions can result in disqualification.

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How Long Does a DoorDash Background Check Take?

The time it takes for a DoorDash background check can vary. While Checkr typically processes reports within hours, it can sometimes take 3-5 days due to various factors, including delays in the verification process.

If the check extends beyond this period, it might suggest there are issues or complexities with the background check itself, which could require further investigation.

Most of the delays in the DoorDash background check process are caused by several factors, including:

  • Incorrect or incomplete information.
    If the information provided during the application is incomplete or inaccurate, Checkr may need additional time to verify details

  • Delays in county court records.
    In some cases, it may take longer to retrieve court records or criminal history data, especially if the applicant has lived in multiple states or counties.

  • Issues verifying your identity or SSN.
    If the SSN provided is not recognized or linked to the correct individual in the system, Checkr may need additional time to validate your identity.

You can track your DoorDash background check status through Checkr’s Candidate Portal. If it says “Pending,” it’s still in process. If it says “Clear,” you’re good to go. But if it says “Consider” or “Failed” you may be facing a problem.

What If My DoorDash Background Check Failed?

Request a Copy of Your Background Check.

You are entitled to a free copy of your background report. You can request it from Checkr or find it in your email if DoorDash sent a pre-adverse action notice.

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Review the Report for Errors.

Carefully review each section of your report and identify any errors or discrepancies, such as unrecognized criminal records, misreported information, or other issues.

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Dispute the Error.

You can file a dispute directly through Checkr, but results vary. Disputes are not always effective, especially if the source of the error is a third-party data vendor.

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Contact an FCRA Attorney.

If your DoorDash account was deactivated due to a background check mistake, a Fair Credit Reporting Act attorney can help you correct the report and pursue legal compensation for lost income and emotional distress. You may be eligible for statutory damages, and you don’t pay legal fees out of pocket.

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  • You can track your status by logging into the Checkr Candidate Portal at candidate.checkr.com using the email you used for your DoorDash application.

  • This means your report is undergoing extended review—often because court records are delayed or additional verification is needed.

  • Yes. DoorDash runs background checks on all applicants and periodically re-screens active drivers to ensure ongoing safety compliance.

  • Disqualifiers can include felonies, violent crimes, recent DUIs, theft, or a poor driving history. Too many moving violations or driving without a license can also result in disqualification.

  • Your DoorDash background check may have failed due to disqualifying factors like criminal convictions, DUIs, or serious driving violations. Mistakes on the report can also cause failure, and those should be disputed immediately.

  • The DoorDash background check usually takes 5 to 10 business days. Delays may occur due to court slowdowns, high application volumes, or identity verification problems.

  • When your DoorDash background check says “Consider,” it means there’s something in your record that needs review. This could be a minor infraction or outdated charge, and it does not automatically mean disqualification.

  • If the check appears stuck or hasn’t updated, confirm your documents were submitted correctly and contact either DoorDash or Checkr for support.

  • DoorDash may run random background checks on current Dashers to comply with safety policies and reverify driver eligibility.

  • DoorDash looks for criminal history, driving record issues, identity verification, and any presence on sex offender registries.

  • Yes, DoorDash conducts periodic rechecks—often annually or if there’s been a reportable incident related to safety.

  • It typically means there’s an issue that needs your response, like missing paperwork or a flag in your report that requires further review.

  • Some misdemeanors may not disqualify you. It depends on the type of offense and how long ago it occurred.

  • It may mean the check couldn’t be completed due to missing documents, unresolved legal issues, or identity verification problems.

  • Contact DoorDash support to ask if you’re eligible for a recheck—especially if your previous report contained errors or outdated info.

  • Make sure your driving and criminal record is clean, all documents are accurate, and your identity details are correct before applying.

  • Delays often come from slow court systems, incomplete documentation, or identity mismatches that require manual review.

  • They review your criminal record, driving history, Social Security Number, and identity to ensure you're eligible to drive.

  • It means your file includes something that needs further evaluation, such as an old misdemeanor or traffic violation.

  • You should dispute the report with Checkr and, if needed, consult an FCRA attorney to correct it and recover any lost opportunities.

  • In some cases, yes—especially if the disqualifying record has been cleared or you successfully dispute an error.