DoorDash Background Check Failed: How to Fix It?

Before you can start delivering with DoorDash, you'll need to pass a background check. It's a crucial part of the onboarding process that helps ensure the safety and trust of customers. However, many prospective and current Dashers run into unexpected problems, such as delays, unclear status updates, or outright deactivation due to inaccurate reports.

If you're seeing confusing terms like “DoorDash background check consider” or have received a “DoorDash background check failed” message, this article will help you understand what it means - and what to do next.

DoorDash Background Check Disqualifiers

DoorDash doesn’t publish a strict list of disqualifying offenses, but the company's screening process is designed to ensure the safety and security of its customers. Based on our extensive experience and consumer reports, the Checkr background check is the primary tool used to evaluate candidates.

While the specific criteria are not public, we know that DoorDash is looking for a clean record related to both criminal history and driving safety.

Felony Convictions

Some felony convictions, especially recent ones involving violence, theft, or fraud, can disqualify you. Older convictions may not be an issue depending on how much time has passed.

Driving Offenses

A history of reckless driving, DUIs, driving without a license, or a suspended license can lead to rejection, especially if the offenses occurred within the last 3–7 years, as such violations pose a direct threat to public safety.

Fraud or Theft

Because Dashers handle customer payments and access personal property, theft-related convictions can result in disqualification. A history of such convictions, including petty theft or embezzlement, can lead to a direct disqualification on your Checkr background check,

DoorDash Background Check: A Dasher's Checklist

Receiving a disqualification after a DoorDash background check can be confusing and frustrating. This checklist is designed to give you a clear, step-by-step plan of action to take control of the situation.

We'll guide you through what to do after a failed background check, from reviewing your Checkr report for errors to understanding your legal options, so you can fight to get back on the road.

Request a Copy of Your Report

Under the FCRA, you have the right to get a free copy of the Checkr background check that led to your disqualification. Review the adverse action notice you received from DoorDash for instructions on how to access your Checkr report.

Carefully Review the Report for Errors

Examine every detail of your report for inaccuracies. Look for wrong names, addresses, or birthdates. Check for mixed-up files, where another person’s record appears on your report, or outdated criminal records that should have been expunged.

Contact a Legal Expert

The Checkr dispute process can be confusing and time-consuming. Contacting FCRA attorneys for a free consultation is the best way to understand your legal options. We can help you navigate the process, correct the error, and may even be able to pursue a Checkr lawsuit on your behalf.

Checkr Violations on DoorDash Background Checks

Criminal Record Errors: It is not uncommon for a Checkr background check to incorrectly report expunged, dismissed, or otherwise legally sealed charges. Even if a case was dropped or a charge was reduced, a background check may not be up-to-date and could show an incomplete or misleading record.

Identity Mix-Ups: A simple name or identity mix-up can have serious consequences. This occurs when a background check mistakenly links your personal information to someone else’s criminal record, leading to a false record appearing on your file and potentially a wrongful disqualification from DoorDash.

Failing to Update Court Records: Sometimes a court record is not correctly updated by the reporting agency. This can result in a case still being listed as "pending" or "active" when it has already been resolved or dismissed.

Driving Record Inaccuracies: For Dashers, a clean driving record is essential. Errors such as reporting false traffic violations, accidents that were not your fault, or an expired license can appear on your report, directly leading to a failed DoorDash background check.

Is there an error on your Doordash background check? Contact us!

Name

First Name

Last Name

Phone

(###)

###

####

Choose an option

Message

Other Questions About DoorDash Background Checks

How Long Does a DoorDash Background Check Take?

The time it takes for a DoorDash background check can vary. While Checkr typically processes reports within hours, it can sometimes take 3-5 days due to various factors, including delays in the verification process. If the check extends beyond this period, it might suggest there are issues or complexities with the background check itself, which could require further investigation.

Most of the delays in the DoorDash background check process are caused by several factors, including:

Incorrect or incomplete information.
If the information provided during the application is incomplete or inaccurate, Checkr may need additional time to verify details
Delays in county court records.
In some cases, it may take longer to retrieve court records or criminal history data, especially if the applicant has lived in multiple states or counties.
Issues verifying your identity or SSN.
If the SSN provided is not recognized or linked to the correct individual in the system, Checkr may need additional time to validate your identity.

You can track your DoorDash background check status through. If it says “Pending,” it’s still in process. If it says “Clear,” you’re good to go. But if it says “Consider” or “Failed” you may be facing a problem.

What Does “Consider” Mean on DoorDash Background Check?

On a DoorDash background check, when your report status shows "consider," it means that the results were not immediately "clear" or "disqualified" based on the company's automated criteria. This status is essentially a yellow flag that requires a manual review by DoorDash's internal team.

A "consider" status often arises from minor offenses that fall into a grey area, such as a traffic violation or a criminal offense that is just outside of DoorDash’s specific look-back period. It can also be triggered by records that are incomplete, ambiguous, or where the court disposition is not clearly stated. In these cases, the Checkr report is not automatically rejected but is flagged for a human to review the specifics of the offense, including its severity and relevance to the role of a Dasher.

This is a critical stage because a "consider" status is not a final disqualification. If the record is inaccurate or misleading, this is a prime opportunity for a successful Checkr dispute to correct the information and push the status to "clear," allowing the applicant to move forward with their DoorDash application.

Can I Pass a DoorDash Background Check with a Misdemeanor or Felony?

Passing a DoorDash background check with a misdemeanor or felony is not an automatic disqualifier; it largely depends on the nature of the crime and when it occurred. DoorDash specifically screens for offenses that could compromise customer safety and trust. Felonies, especially recent ones involving violence, theft, or fraud, are likely to result in a disqualification.

However, older convictions may not be an issue depending on how much time has passed. While misdemeanors are generally viewed less severely, a history of reckless driving or DUIs can also lead to rejection. If your record contains an error or an outdated conviction, disputing the information on your Checkr report is the most effective way to address the issue and improve your chances of approval.
Read more: Checkr Mistakes and Impact on Consumers with a Criminal Past

Does DoorDash Do Background Checks Every Year?

Yes, DoorDash does perform a background check on an annual basis for existing Dashers. These periodic re-screens are a standard procedure to ensure that all drivers continue to meet the company's safety and eligibility requirements.

This process is a routine part of being an active Dasher. If an annual check flags new information or, more commonly, inaccurate data, it can lead to an unjust disqualification.

Can I Reapply to DoorDash if my Background Check Failed?

When a DoorDash background check failed, it’s natural to wonder if you can simply reapply. While you are typically able to reapply after a certain period, reapplying right away is often not the solution. The core issue is not the application itself, but the underlying information on your Checkr report that led to the disqualification. Simply submitting a new application will likely result in the same information being flagged and another denial.

The correct path is to address the root of the problem. If your Checkr report contains inaccurate information, an experienced attorney can help you initiate a formal dispute to correct the record. Once the incorrect information has been removed or updated, you can reapply with a clean record and a much higher chance of being approved for the Dasher role.